Poolside Smart Device 
Flows
Flows
First SolutionThird SolutionThe look book and visual training integrated into the system prepares staff for visits from special guests and board members, so they can perform at their best and exemplify the club.
Regular pagers fail to engage members, as they trust staff to deliver their food and often disregard the pager for pool activities. To address this, I propose a solution that excites members and simplifies staff's task of locating them on the pool deck. The pin (Paige) integrates technology into our service-focused culture, enhancing communication between users and staff.
Check in point and order window devices utilize face identification to pull up members profile.
The face identification also allows for the first page of the device to hold a look book of members to easily click on.
The members profile includes individual menu items that can be ordered; excluding certain dishes of the menu if desired. It also tracks favorite/ most ordered items shown at the top of the profile.
Social Conditions
In this particular environment I felt it important to maintain and enhance the trust and familiarity the members are accustomed to after years of paying for outstanding service. However the staff must also be integrated into this community even if it is for a short period of time. Therefore there needs to be a means of inducting new employees and aiding existing staff in day to day tasks.
Second SolutionIn the scenario of training a new employee, the POS systems integrated in the check in, order window, and kitchen will help them learn members and the system through visual cues.
In the kitchen the screen displays the members ticket, their photo, and their location on the pool deck if they have set it.
How might we empower members by providing a more independent club dining experience.
Cincinnati Country Club, an exclusive recreational club where I previously worked at as a poolside server, has a stereotypical food service system. This system consists of an employee in a window taking orders, the kitchen receiving the ticket and producing the food, and the food runner taking the completed order to the member on the pool deck.
Problems:
1. Create a more efficient way for staff to begin orders for members other than inputting member number/ knowing the member from memory.
2. Maintain personal food delivery directly to member but design a more concrete device other than a pager. Which will allow the server to easily find the member on the pool deck and keep the member interested in their order.
3. Allow children to independently order yet enforce parental controls into the system itself.
My Process:
1.Imagine a redesigned food service system for the club including POS devices.
2.Create 3 scenarios with a flow chart to visualize the process and solve the problems identified.
3.Ideate a new device into the system based off of the original POS options.
4.Present complicated interactions within my systems through storyboards.
Device Created
The pin design allows members direct communication with the employees through the tap of a button. Its' technology also includes location tracking and setting abilities to deliver food where the user sets it. The mobility of Paige is increased with its multi-attachment options including: a strong magnet and a retractable band that can be worn as a watch/necklace/ or hair tie.
